FAQ'S
FAQs
Where are your dresses made?
All Nola London dresses were handcrafted in small batches at our London-based production studio, supporting ethical and local manufacturing.
How long will it take for my dress to arrive?
If your dress is listed as in stock, it will be dispatched within 1–3 working days. All remaining dresses are from our final, limited-run collections — once sold out, they will not be restocked.
How long are your dresses?
Our standard waist-to-floor measurement is 118cm.
What currency are your prices in?
All prices are displayed in Pound Sterling (GBP).
What if I need to change or cancel my order?
Please email enquiries@nolalondon.com as soon as possible, quoting your order number, and we’ll do our best to help.
I’ve cancelled or postponed my wedding — can I return my order?
We accept returns within 14 days of delivery, as long as the item is unworn, in its original condition, and has all tags attached.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy from the date your order is delivered.
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Mainland UK: Returns are free of charge.
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Outside the UK: You’ll need to cover return shipping costs and any applicable duties.
To request a return form, please email enquiries@nolalondon.com.
Please return items in original, unworn condition with tags still attached. We cannot accept returns with signs of wear, removed tags, or makeup marks. We also cannot refund lost or untracked parcels — we strongly recommend using a tracked delivery service.
What if my return is late?
Returns received after the 14-day window are not eligible for a refund and will be returned to you.
Can I exchange for a different size or colour?
Yes! We’re happy to offer exchanges on in-stock items. Just email enquiries@nolalondon.com to arrange it.
How long will my refund take?
Refunds are processed within 2–4 days of receiving your return. Please allow up to 7 working days for the payment to appear in your account. Refunds will only be issued to the original payment method.
Garment Care
How should I care for my Nola London dress?
Our dresses are made from natural viscose and bamboo fabrics. We recommend dry cleaning only.
If your dress arrives folded, we suggest steaming to remove creases. Always test a small area first to check your steamer’s heat setting.
Contact Us
We love hearing from you!
For any questions or support, email: enquiries@nolalondon.com
For press enquiries: abi@nolalondon.com
We aim to reply within 48 hours.
