WHERE ARE YOUR DRESSES MADE?
All of our dresses are handmade to order at our production studio in the heart of London.
HOW LONG WILL IT TAKE FOR MY DRESSES TO ARRIVE?
From the time you place your order to your dresses arriving at your door will be within 6-8 weeks for UK deliveries. Please feel free to email us at firstname.lastname@example.org quoting your order number for an update on your orders progress.
HOW LONG ARE YOUR DRESSES?
Our waist to floor measurement is 118cm.
WHAT CURRENCY ARE YOUR PRICES IN?
All prices displayed are in Pound Sterling (GBP).
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
If you need to cancel or make changes to your order please email us at email@example.com
as soon as possible quoting your order number.
I HAVE CHANGED THE DATE/CANCELLED MY WEDDING, PLEASE CAN I BE REFUNDED?
We can only accept returns for a refund within 28 days of you receiving your order.
WHAT IS YOUR ONLINE RETURN POLICY?
For all online orders we offer a 28 day returns policy from when you receive your order. We will accept returns in new condition with all original tags and poly bag for a refund.
Your refund will be credited to the original form of payment used to make the purchase.
For your returns form please email firstname.lastname@example.org
We recommend sending your return by recorded/trackable delivery.
We cannot refund items that do not get delivered to us and that cannot be tracked.
WHAT IF MY RETURN IS LATE?
Unfortunately any return requests received more than 28 days from the received delivery date are ineligible for return and if received into our warehouse will be automatically reshipped to the customer upon receipt at our returns centre.
CAN I EXCHANGE FOR ANOTHER SIZE OR COLOUR?
We cannot offer an exchange so we recommend you send us your unsuitable item for a refund and order the required size/product.
HOW LONG WILL MY REFUND TAKE?
As soon as we receive your return it takes 2-4 days to process and we say to allow up to 7 days for the payment to show on your account. Your refund can only be credited back to the original form of payment. We will send you an email when we have processed your refund.
HOW CAN I CARE FOR MY NOLA LONDON DRESS?
All of our dresses are made from natural viscose and bamboo fabrics. We recommend you dry clean only.
We recommend steaming your gown to remove unwanted creases. If you have ordered online your gown will have been folded and will need to be steamed to ensure it looks incredible. We recommend you test a small area first to ensure you have the setting correct.
Please email email@example.com.