Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Nola London (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as Device Information.

We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device, often including a unique anonymous identifier. Learn more at allaboutcookies.org.

  • Log files – Track actions on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels – Electronic files used to record how you browse the Site.

When you make or attempt to make a purchase, we collect certain information including your name, billing/shipping address, payment details (such as credit card numbers), email, and phone number. We refer to this as Order Information.

When we say Personal Information in this policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

  • Fulfil your orders (including payment processing, shipping, and confirmations)

  • Communicate with you

  • Screen for potential risk or fraud

  • Send relevant marketing (in line with your preferences)

We use Device Information to:

  • Screen for potential fraud and risk (especially using IP address)

  • Improve and optimize our Site (e.g., through analytics and performance testing)

  • Evaluate the success of our marketing campaigns

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us deliver our services:

We may also share your information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We may use your Personal Information to show you targeted advertising or marketing we think may interest you.

You can opt out of targeted ads here:

You can also visit the Digital Advertising Alliance to manage your ad preferences.

Do Not Track

Please note: We do not alter our data collection or use practices when we see a Do Not Track signal from your browser.

Your Rights (EU & UK Residents)

If you are a European or UK resident, you have the right to access the personal information we hold about you, and to ask that it be corrected, updated, or deleted. If you'd like to exercise this right, please contact us.

We process your data to fulfill contracts (e.g., your order) or pursue our legitimate business interests. Your data may be transferred outside Europe, including to Canada and the USA.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. Please review periodically.

Contact Us

For questions, concerns, or to make a complaint about our privacy practices, please contact us at:

enquiries@nolalondon.com

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